Shipping policy

Shipping Policy

At Santew Wellness, we aim to process and ship orders as efficiently as possible.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

Customers will be notified if there is a significant delay.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, package details, and available shipping method.

Any free-shipping promotions or special shipping offers will be clearly displayed when available.

Delivery Times

Delivery times shown at checkout are estimates and are not guaranteed.

Actual delivery times may vary because of:

Carrier delays
Weather conditions
Holidays
Transportation disruptions
High shipping volume
Other circumstances outside our reasonable control

Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details after the order has been fulfilled.

Please allow time for the carrier to update tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please review your address carefully before submitting your order.

Santew Wellness is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors.

If the package is still missing, contact us promptly. We will assist you in reviewing available tracking information and appropriate next steps with the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or incomplete, contact us within 5 days of delivery.

Please include your order number, a description of the issue, and clear photos when applicable.

Please refer to our Return and Refund Policy for additional information.

International Shipping

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other fees charged by their country.

These charges are not included in the product price unless specifically stated at checkout.