Refund policy

Return and Refund Policy

At Sante w Wellness, customer safety, product quality, and satisfaction are important to us. Please review this Return and Refund Policy carefully before placing an order.

Final Sale Products

Certain Sante w Wellness products are considered final sale and are not eligible for standard returns or exchanges after they have been shipped or delivered.

Final sale products include, but are not limited to:

Books and printed materials
Herbal teas
Dietary supplements
Capsules and powders
Oils and topical wellness products
Personal wellness products
Personalized wellness bundles
Other ingestible, hygiene-sensitive, or personalized items

Exceptions may apply when an item arrives damaged, defective, incorrect, incomplete, or when a refund, replacement, or other remedy is required by applicable law.

Books and Printed Materials

All sales of books, guides, workbooks, and other printed materials are final.

We do not accept standard returns or exchanges on books and printed materials after they have been shipped.

Books and printed materials contain intellectual and educational content that can be read, copied, scanned, photographed, reproduced, or otherwise used after delivery. For this reason, we cannot verify that the content has not been accessed or reproduced before a return request is made.

A book or printed item may still qualify for review if:

It arrived damaged
It arrived defective
You received the wrong item
Part of the order is missing
The item was materially different from what was ordered
Applicable consumer protection law requires another remedy

If there is a problem with a book or printed item, please contact Sante w Wellness within 5 days of confirmed delivery.

Include your:

Full name
Order number
Description of the issue
Clear photographs of the item and packaging when applicable

After reviewing the claim, Sante w Wellness may provide an appropriate resolution, which may include a replacement, store credit, or refund depending on the circumstances and applicable law.

Consumable and Personal Wellness Products

For health, hygiene, and safety reasons, herbal teas, dietary supplements, capsules, powders, oils, topical products, and other consumable or personal wellness products are final sale after shipment.

We cannot accept these products back into inventory because we cannot verify how they were stored, handled, opened, or used after leaving our control.

This applies whether the product appears opened or sealed.

However, please contact us if the product:

Arrived damaged
Arrived defective
Has a damaged or compromised seal
Is incorrect
Is missing from your order

We will review the situation and provide an appropriate resolution when applicable.

Damaged, Defective, Incorrect, or Missing Orders

Please inspect your order promptly after delivery.

Contact Sante w Wellness within 5 days of confirmed delivery if an item:

Arrived damaged
Appears defective
Arrived with a broken or compromised seal
Is not the item you ordered
Is missing from your shipment

Please provide your full name, order number, a description of the issue, and clear photographs of the product and packaging when applicable.

Do not discard damaged products or packaging until we have reviewed your claim.

Depending on the circumstances, an approved claim may result in a replacement, store credit, or refund.

Order Cancellations

If you need to cancel an order, contact Santew Wellness as soon as possible.

Cancellation may be available only before the order has entered processing or fulfillment.

Once an order has been processed, packed, fulfilled, or shipped, cancellation is not guaranteed and may no longer be possible.

Shipping and Delivery Issues

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Sante w Wellness is not responsible for delays resulting from circumstances outside our reasonable control, including:

Shipping carrier delays
Severe weather
Natural events
Transportation disruptions
Incorrect or incomplete addresses provided by the customer

If tracking shows that a package has been delivered but you cannot locate it, please contact us promptly.

We will assist you in reviewing available tracking information and, when appropriate, the next steps with the shipping carrier.

A shipping investigation does not automatically guarantee a replacement or refund.

Wellness Services and Consultations

Payments for completed wellness services and consultations are final once the scheduled session has begun or has been completed.

If you need to reschedule an appointment, please contact Sante w Wellness at least 24 hours before the scheduled appointment.

Late cancellations or missed appointments may not qualify for a refund or credit.

If Sante w Wellness must cancel a scheduled service, we will work with you to reschedule the appointment or provide another appropriate resolution.

Approved Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times vary by bank, card issuer, and payment provider.

After Sante w Wellness issues an approved refund, your financial institution may require additional processing time before the funds appear in your account.

Shipping Charges

Original shipping charges are generally non-refundable.

An exception may apply when:

The wrong item was shipped
The product arrived damaged or defective
The error was caused by Sante w Wellness
Applicable law requires otherwise

Return Authorization

Do not return any product to Sante w Wellness unless you have first contacted us and received return instructions.

Unauthorized returns may not be accepted.

If a return is authorized for an exceptional situation, we will provide the appropriate instructions and return information directly to the customer.

Consumer Rights

Nothing in this Return and Refund Policy is intended to limit or exclude any rights or remedies available to customers under applicable consumer protection laws.

Where applicable law provides additional refund, replacement, cancellation, warranty, conformity, or withdrawal rights, those legal rights will apply.